Maintenance Guide

In this booklet is included a summary of the Customer Charter so you can see what MHS have undertaken to do in respect of their interaction with you, the customers. It also includes some of the standards set by DE which define MHS performance and the standards you can expect when you move in to SFA. 

Maintenance Guide

Response Repairs – Online Satisfaction Survey

Use this form if you would like to provide feedback to MHS on the service they have provided. If you say nothing they can only assume they are doing a good job.

Online Satisfaction Survey

Modern Housing Solutions

MODern Housing Solutions (MHS) is a company contractedby Defence Estates Operations Housing (DE) to carry out maintenance tasks in the homes of 45,000 Service Families in England and Wales. 

MHS website

Joint Service Housing Advice Organisation

Joint Service Housing Advice Organisation

Reporting SFA faults/repairs

This link takes you to Defence Estates - Report faults webpage. This guide explains how to report faults in SFA maintained by MHS in England. To report faults in England, contact the MHS helpdesk on 0800 7076000. 

SFA fault reporting

The Pre-Move Out Advisory Leaflet for England and Wales

This link takes you to the Pre-Move Out Advisory Leaflet

Advisory Leaflet